How does Guaranteed Rent work, exactly?
Hexagon signs a contract with you for a fixed term (24 months, renewable annually). We pay you a fixed monthly rent for the full term, whether the property is occupied or not. We take care of finding residents, managing the tenancy, all maintenance and all compliance. At the end of the contract you get the property back in the condition we received it. Terms and conditions apply.
Is the monthly rent less than market rent?
Slightly — typically 5–10% below open-market rent. In exchange, you take on zero void risk, zero arrears risk, zero management fees, and zero maintenance bills.
Who lives in my property?
We work with both local authority placements and private referrals. Every resident is vetted, ID-checked and right-to-rent verified before move-in. You can opt out of certain placement types if you prefer.
What happens if the property is damaged?
We are responsible. The property is returned to you at the end of the term in the same condition we received it — fair wear and tear excepted. We hold insurance and use our in-house trades to make good any damage. We recommend checking the inventory and schedule of condition agreed at the start of the term. Terms and conditions apply.
Do I need to do anything during the contract?
Almost nothing. We will need access for any structural works (roof, drainage, freeholder issues), and to send you statements monthly. Otherwise — your only job is to receive the rent.
What if I want to sell or move back in?
We include a notice period for genuine sale or owner-occupation circumstances. Talk to us — we have never blocked a landlord from leaving.
What boroughs do you cover?
All 32 London boroughs and most of Essex. See our Areas Covered page for the full list.
Are you regulated?
Yes. We are members of the Property Redress Scheme, and registered with HMRC for AML. All client money is protected via Client Money Protect.
For tenants
Living in a Hexagon-managed home.
Move-in, move-out, repairs, deposits — the questions we get asked most often by residents.
Out of hours emergency — who do I contact?
We can provide out-of-hours contact details for emergencies. You’ll find them in your tenancy welcome pack and on your fridge magnet, or call our main office line and the answerphone will direct you to the right person.
Are your contractors qualified?
Yes. Our gas engineers are Gas Safe registered, and our electrical engineers are fully qualified (NAPIT/NICEIC). Our plumbers are also experienced professionals.
Is my deposit protected?
Yes — your deposit is protected with the DPS (Deposit Protection Service). Before you move in, we’ll provide you with all the relevant prescribed information.
What happens when I move out if there’s damage — do I repair it or is it deducted from my deposit?
We’ll give you the option to carry out the repair yourself, or by mutual agreement the cost can be deducted from your deposit.
Who registers the bills and utilities?
Tenants are responsible for registering their own utilities as soon as they move into the property.
What do I need to provide when moving in?
Please email us your contact details and next-of-kin information. The inventory will also need to be signed by both parties prior to move-in. If you change your contact number at any point, please update us so we can reach you when needed.
Who holds a spare key to the property?
The landlord typically holds a spare key. If you lose your key, you will be responsible for the cost of a locksmith to change the lock.
How do I report a repair?
Use our
Report a Repair form for non-urgent issues — you’ll get a confirmation and a named property manager will follow up. For genuine emergencies (gas leak, no heat or hot water in winter, major water leak, electrical safety risk), call us directly any time.
Can I have pets in the property?
Pets are considered case-by-case and need the landlord’s written consent. If consent is granted, conditions may include additional cleaning at the end of tenancy. Please ask us before bringing any pet into the property.
How do I give notice or extend my tenancy?
Notice periods are set out in your tenancy agreement — usually two months from a tenant. To extend, get in touch a few weeks before the fixed term ends and we’ll arrange a renewal with the landlord.
